Do your customers trust you?

When I came to Dubai back in 2011, my first job was in the biggest pet company in UAE back then. They had many shops, vet clinic (where I worked), kennels, brands they supply and they did literally everything related to pets… Passing by one of the shops owned by my employer, I was shocked to see one of the staff, a kind sweet young boy, talking to a pet parent explaining to him why he should buy a specific brand of pet food and what he said made absolutely no sense to me as a vet. I asked the store manager, what was the qualification/experience of this guy.. Nothing related to pets, he said! So why he is recommending this food, I asked. The answer was: Because he gets commission on selling this product from the supplier. That simple!

Keeping this conversation in mind for 9 years, during which I have been working for vet clinics, vet supplier, and later running Pet Station Group, I was questioning how do suppliers choose their products, how they promote them and why they end up being recommended by someone who doesn’t have proper information about the product?

Here I am today, launching our first range of products by Pet Station Veterinary Supplier and committed to be your reliable supplier that sells quality products or let’s put it more clearly: We sell quality products ONLY.

We are very glad to represent Simbae range of shampoo and coat care products and we trust that this product will only strengthen your customers’ trust when you use it at your facility and/or you recommend it to your clients to purchase.

• A products that we have been using at our facilities for more than 1 year (Tried & tested – More than 1000 grooming sessions) before we introduce it to the market.
• A product that is manufactured with keeping pet well-being first
• A product that will be sold by trained staff and certified sellers only.
• Affordable to pet parents and profitable to sellers

Pet Owners rely on you as an expert to guide them and advise them on what products to use for their pets. (Vets, vet nurses, stores managers, sales staff and groomers).

When they come to our clinics, shops, kennels, grooming centres seeking help and advice that it goes without saying, they believe we are experts whom they can trust otherwise they would have never come. Now, it’s our decision to maintain that trust or lose it.

Successful businsses understand that  customers’ trust is the biggest asset and do not risk it to increase short term sales, that’s why since 2018 –  after being in business for 4 years at that time – we made the decision to only sell products that we trust, products that align with the quality of service we provide and products that we use for our pets internally (our guests) and our pets at home.

We measure our revenue not only by sales numbers but by the number of years our clients stick to us, by the number of smiles we draw on their faces and by the number of tails we are wagging.

Tuleen Jundi

DVM – Managing Partner – Pet Parent

Pet Station Group

Wagging Tails and Smiling Faces